Privacy Policy

1. Controller

The controller responsible for data processing on this website is:

Seryberry Fitness
Wyssgasse 2, 8004 Zurich, Switzerland
Owner: Serena Ficarra
Email: serena@seryberry.ch
Website: italian.seryberry.ch

2. What Data We Collect

When you make a booking, we collect the following personal data:

• Full name
• Email address
• Phone number
• Optional message / dietary requirements or health notes
• Payment information (processed exclusively by Stripe — we never store card data)
• Date and time of booking
• Confirmation that you have read and accepted our Terms and Conditions

3. Why We Collect Your Data

Your data is collected and processed exclusively for the following purposes:

• Processing and managing your retreat booking
• Sending booking confirmation and payment reminders
• Contacting you regarding your participation
• Fulfilling our contractual and legal obligations

We do not use your data for marketing purposes without your explicit consent.

4. Legal Basis

Data processing is based on the following legal grounds:

• Contract performance (Art. 6 para. 1 lit. b GDPR / Swiss DSG): processing is necessary to fulfill your booking contract
• Legal obligations (Art. 6 para. 1 lit. c GDPR / Swiss DSG): e.g. accounting and invoicing requirements
• Legitimate interests (Art. 6 para. 1 lit. f GDPR / Swiss DSG): e.g. fraud prevention and system security

5. Third-Party Service Providers

We share your data only with the following trusted service providers, strictly for the purposes described above:

All providers are contractually bound to process your data solely for the agreed purpose and in compliance with applicable data protection law.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, and in any case for the duration required by Swiss law (generally 10 years for accounting records). Booking data is deleted after this period.

7. Your Rights

Under the Swiss Federal Act on Data Protection (DSG) and, where applicable, the EU General Data Protection Regulation (GDPR), you have the following rights:

• Right of access – you may request information about the data we hold about you
• Right to rectification – you may request correction of inaccurate data
• Right to erasure – you may request deletion of your data, subject to legal retention requirements
• Right to restriction – you may request that we limit processing of your data
• Right to data portability – you may request your data in a structured, machine-readable format
• Right to object – you may object to processing based on legitimate interests

To exercise any of these rights, please contact: serena@seryberry.ch

8. Cookies and Analytics

This website uses only technically necessary cookies required for the booking process to function. No tracking cookies or advertising cookies are used. No analytics or profiling tools are active on this website.

9. Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. Payments are processed exclusively via Stripe's PCI-DSS compliant infrastructure — we never see or store your card details.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. The current version is always available at italian.seryberry.ch/privacy. We recommend checking it periodically.

11. Contact and Complaints

For any questions about data protection, please contact:

Serena Ficarra · serena@seryberry.ch

You also have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC): www.edoeb.admin.ch